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FAQs
Here are some of our frequently asked questions. Please contact us regarding any other questions you may have, as this might not comprise of all the questions you might have for us.
Question: How do I make a credit card payment without a Paypal account?
Answer: If you are making a full package payment; click on our packages menu, then click on the "Pay Now" button. A summary of your order will be displayed on the left column, to the right of that, you will be given two payment options. The first option is by logging into a Paypal account, and the second option below the Paypal "login" button is the option for credit card payments, you will see a link that states "Don't have a Paypal account?" Click on that link and make your credit card payment.
Question: How do I make a custom payment?
Answer: Click on our payments menu, enter the desired amount, include the reason why payment is being made in the payment notes section, then hit send payment and choose a payment method. You can either pay through your Paypal account if you have one, or pay with a credit card which is directly below the Paypal "login" button by clicking on the "Don't have a Paypal account" link.
Question: How long after my photo shoot am I be able to view my online proof?
Answer: Your proofs will be available for online proofing 3 weeks from your photo shoot.You will be notified by email with a link of your page, along with a user ID and password.
Question: How many pictures do you take?
Answer: It depends on the package selected. It could range anywhere from 100 - 1,000 pictures.
Question: When do I get my final prints?
Answer: Your prints will be ready 2 weeks from the day you submit your selection from our online gallery proofing page.
Question: Can you customize a package to meet my needs?
Answer: Absolutely, give us a call or send us an email and we will work with you to customize a package that fits your needs.
Question: How long do you keep my images?
Answer: We keep your images on our online gallary for 2 years but keep a DVD on file for 3 years.
Question: Do you offer videography servies?
Answer: No, we do not. However, we collaborate with highly skilled groups that offer these services and we would be glad to help you get in contact with them.
Question: Can I have my photo album personalizes with an imprinting of my name on it?
Answer: Yes, each custom imprinting cost $15 per line.
Question: What form of payments do you accept?
Answer: We accept credit cards (Master, Visa, American Express, and Discover), Paypal, Checks, and Cash.
Question: Is a deposit required to hold my reservation?
Answer: Yes, a 25% deposit is due a week from the reservation date. However, you may also pay in full by clicking on our packages menu to make your payment which gurantees your event date.
Question: Do you offer destination weddings?
Answer: Yes. However, an addition charge will apply for our travel expense.
Question: How do I get back to your intro page?
Answer: You can either scroll down to the very bottom of the page and click on the Advance Pro Photography LLC link; or you can click on our "Site Map" menu, then click on the site intro link.
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